When you have an urgent matter that cannot wait, your system is down, you are unable to diagnose the problem and need help now. Granco Clark offers an After-Hours Emergency Service (616-522-2165). A Granco Clark Service Technician will respond within the hour barring any unforeseen circumstances. There is a service FEE* that will be billed by the hour for all Emergency Services.
Be prepared to provide the following when calling the SOS After-Hours Emergency Service line:
CALLBACK PHONE NUMBER
THE EQUIPMENT SERIAL NUMBER
BRIEF DESCRIPTION OF PROBLEM
For a non-emergency situation, please call Service Support @ +1-800-918-2600 during normal business hours Monday through Friday 8:00 AM EST to 4:45 PM EST excluding holidays. Or simply fill out this form https://www.grancoclark.com/service-parts/service/service-request/
For full details, visit http://www.grancoclark.com/sos
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