Granco Clark

SOS


Granco Clark After Hours Emergency Service - 616-522-2165

When you have an urgent matter that cannot wait, your system is down, you are unable to diagnose the problem and need help now. Granco Clark offers an After-Hours Emergency Service (616-522-2165). A Granco Clark Service Technician will respond within the hour barring any unforeseen circumstances. There is a service FEE* that will be billed by the hour for all Emergency Services.  

Be prepared to provide the following when calling the SOS After-Hours Emergency Service line:

  • YOUR NAME
  • COMPANY NAME
  • CALLBACK PHONE NUMBER
  • PO NUMBER
  • THE EQUIPMENT SERIAL NUMBER
  • BRIEF DESCRIPTION OF PROBLEM

 


For a non-emergency situation, please call Service Support @ +1-800-918-2600 during normal business hours Monday through Friday 8:00 AM EST to 4:45 PM EST excluding holidays. Or simply fill out this form http://www.grancoclark.com/service-request  

 


Please note:
The after hours service option is only for “Emergency Service”.

“Emergency Service” is defined as: “Your system is down and/or you are unable to diagnose the problem, this is an URGENT matter and I need help now, it can't wait.” For Emergency Service, call 616-522-2165

*A service FEE to obtain after hours support is required, unless you subscribe to our 24-hour support or have a maintenance agreement, then the FEE is waived. If you do not have a 24-hour support contract or maintenance agreement and would like to inquire on how to obtain a Service Support Agreement, contact your Sales Representative @ +1-616-794-2600.