Phone: +1-800--918-2600 (M-F 8am-4:45pm)
+1-616-522-2165 After-Hours Emergency Service (Charges may apply)
Granco Clark After Hours Emergency Service - +1-616-522-2165
When you have an urgent matter that cannot wait, your system is down, you are unable to diagnose the problem and need help now. Granco Clark offers an After-Hours Emergency Service (+1-616-522-2165). A Granco Clark Service Technician will respond within the hour barring any unforeseen circumstances. There may be a service FEE* that will be billed by the hour for all Emergency Services.
Be prepared to provide the following when calling the SOS After-Hours Emergency Service line:
CALLBACK PHONE NUMBER
THE EQUIPMENT SERIAL NUMBER
BRIEF DESCRIPTION OF PROBLEM
For a non-emergency situation, please call Service Support @ +1-800-918-2600 during normal business hours Monday through Friday 8:00 AM EST to 4:45 PM EST excluding holidays. Or simply fill out this form https://www.grancoclark.com/service-parts/service/service-request/
The after hours service option is only for “Emergency Service”.
“Emergency Service” is defined as: “Your system is down and/or you are unable to diagnose the problem, this is an URGENT matter and I need help now, it can’t wait.” For Emergency Service, call 616-522-2165
*A service FEE to obtain after hours support is required, unless you subscribe to our 24-hour support or have a maintenance agreement, or the equipment is within normal start-up period, then the FEE is waived. If you do not have a 24-hour support contract or maintenance agreement and would like to inquire on how to obtain a Service Support Agreement, contact your Sales Representative @ +1-616-794-2600.
A minimum of one (1) hour charge will be billed for all After Hours Emergency Service Calls - 616-522-2165.
If you do not have a 24-hour support contract or maintenance agreement and would like to inquire on how to obtain a Service Support Agreement, contact your Sales Representative @ +1-616-794-2600.