Granco Clark
Service | SOS - After Hours

Service:

Phone: +1-800--918-2600 (M-F 8am-4:45pm)

+1-616-522-2165 After-Hours Emergency Service (Charges may apply)

E-mail: customerservice@grancoclark.com


SOS

Granco Clark After Hours Emergency Service - +1-616-522-2165

When you have an urgent matter that cannot wait, your system is down, you are unable to diagnose the problem and need help now. Granco Clark offers an After-Hours Emergency Service (+1-616-522-2165). A Granco Clark Service Technician will respond within the hour barring any unforeseen circumstances. There may be a service FEE* that will be billed by the hour for all Emergency Services.  

Be prepared to provide the following when calling the SOS After-Hours Emergency Service line:

YOUR NAME

COMPANY NAME

CALLBACK PHONE NUMBER

PO NUMBER

THE EQUIPMENT SERIAL NUMBER

BRIEF DESCRIPTION OF PROBLEM

For a non-emergency situation, please call Service Support @ +1-800-918-2600 during normal business hours Monday through Friday 8:00 AM EST to 4:45 PM EST excluding holidays. Or simply fill out this form http://www.grancoclark.com/service-request

Please note:

The after hours service option is only for “Emergency Service”.

“Emergency Service” is defined as: “Your system is down and/or you are unable to diagnose the problem, this is an URGENT matter and I need help now, it can’t wait.” For Emergency Service, call 616-522-2165

*A service FEE to obtain after hours support is required, unless you subscribe to our 24-hour support or have a maintenance agreement, or the equipment is within normal start-up period, then the FEE is waived. If you do not have a 24-hour support contract or maintenance agreement and would like to inquire on how to obtain a Service Support Agreement, contact your Sales Representative @ +1-616-794-2600.


FEE

  • Flat Rate - $100.00/hour
  • 24-hour service contract - contact your Sales Representative
  • Maintenance Agreement - contact your Sales Representative

A minimum of one (1) hour charge will be billed for all After Hours Emergency Service Calls - 616-522-2165.


Why we charge a FEE for After-Hours Emergency Services

  • Cover technicians time for after hour services. 
  • The Service Call fee is the expense associated with the time to log in, diagnose, inspect and provide expert service, support, and solution by our service technician.

If you do not have a 24-hour support contract or maintenance agreement and would like to inquire on how to obtain a Service Support Agreement, contact your Sales Representative @ +1-616-794-2600.

7298 N. Storey Road
Belding, MI   48809
Phone: +1-616-794-2600  |  Toll-free: +1-800-918-2600
General Fax: +1-616-794-1899  |  Sales fax: +616-794-2878
e-mail: