Granco Clark Attains ISO 9001-2000 Certification

Granco Clark has earned certification to the new ISO 9001-2000 quality management systems standard. Previously, the company was certified to the 1994 standard, which expires in December of this year.

Dave Walker, Granco Clark’s Quality Manager, reports that the process for receiving the new certification took about nine months. To meet the requirements, Granco Clark first had to rewrite the company’s quality policy manual, which encompasses all policies, procedures, work instructions, and quality forms. This manual then had to pass the documentation audit of Granco Clark’s registrar, Entela, a quality system registration company. After a thorough review, Granco Clark’s quality policy manual was judged to have zero non-conformances.

All company employees then went through intensive team training on the new standard. Once Granco Clark “went live” with the system, Entela did a compliance audit to certify Granco Clark to the new standards. Once again, the result was zero non-conformances.

Walker believes that Granco Clark is one of the first companies to have garnered two zero non-conformance audits, and emphasizes the importance of the certification. He says, “The new procedures and standards have a daily impact on our business, helping structure our quest for quality, excellence, and better customer satisfaction and service.”